Lead Technology Support Technician at Carson City School District


Category
IT/Software Development
Company
Carson City School District
Location
Information Technology Carson City, NV
Posted
11/19/2018

Posting ID# 5483

 

November 16, 2018

 

POSITION:  Lead Technology Support Technician

 

LOCATION:  Information Technology Department

 

OPEN TO:  Employees of Carson City School District and external applicants.

 

APPLICATION PERIOD:  Closes December 3, 2018, or until filled.

 

SALARY & BENEFITS:  Grade 26.  Range begins with Step 1 = $19.91 per hour. 

8.00 hours per day, 12 months per year with benefits according to the classified negotiated agreement. Employer-paid retirement, health and life insurance, sick leave benefits and personal leave.  A new classified employee may receive up to a maximum of five (5) years of previous outside work experience.  The prior position must be similar in nature and written verification of employment from the previous employer must be submitted to Human Resources upon employment. Per Administrative Regulation No. 311.1.

 

APPLICATION:  Complete the online application by clicking "Apply for this Position." The application will require:

  • Cover letter
  • Resume
  • Copy of High School Diploma, or High School transcript, or GED Certificate, or degree from a higher education college/university,
  • Last three (3) evaluations (if no evaluations or incomplete: submit documentation on why no or partial evaluations)
  • Three (3) letters of recommendation dated within the last two years.

 

EDUCATION and EXPERIENCE:  Graduation from high school or the equivalent. Associate of Science (AS) in computer science or similar IT related field from an accredited college or university; or five years of related experience and/or training; or equivalent combination of education and experience. Bilingual preferred.  Bilingual preferred.

 

Must be able to pass the pre-employment drug screen, physical, and lift test.

 

This is a new position.

 

REASONABLE ACCOMMODATION:   The Human Resources Department will make efforts to provide reasonable accommodations to disabled candidates in the employment process.  If you have special needs, please notify the Human Resources Department at the time you turn in your application or at least three (3) days prior to an interview by calling (775) 283-2130.

 __________________________________________________________________________

 

 

 Carson City School District

Job Description

  

 

 

Job Title: Lead Technology Support Technician

Department: Department of Innovation and Technology

Reports To: Director of Innovation and Technology

FLSA Status: Non-Exempt

Prepared By: Associate Superintendent – Human Resources

Prepared Date: 11-8-2018

 

Summary

Under the general supervision of the Director of Innovation and Technology, this position will lead and mentor technicians in technical repair, customer service, and business operations. Manage, assign, and resolve customer support requests. Coordinate, plan, organize, and prioritize technician work as needed. Develop and deliver professional development around staff technology needs. Service and support District technology and assist with project planning and execution. In addition, this position will work with technicians and engineers to resolve service requests.

 

Essential Duties and Responsibilities

May include, but are not limited to, the following: Support the successful pursuit of department goals. Demonstrate department values of commitment, collaboration, trust, respect, excellence, and accountability. Demonstrate commitment to service excellence standards. Provide leadership, coordination, and training to department technicians. Monitor service desk system and ensure requests are resolved in a timely manner. Work with engineers, technicians and coaches to resolve user requests. Troubleshoot endpoints using logical problem solving, and appropriate tools and techniques. Consult with technical staff, manufacturers, and software providers to resolve service requests. Install, configure, troubleshoot, repair, and maintain endpoints. Troubleshoot endpoint connectivity issues. Install, troubleshoot, repair, and maintain technologies and digital curriculum. Ensure regularly scheduled technical maintenance tasks are accomplished on time.  Maintain a reasonable inventory of parts to minimize user downtime in the event of hardware failure. Develop and maintain repair processes. Evaluate and recommend endpoint hardware software, and related tools or materials. Research and provide recommendations to improve user experience. Keeping stakeholders informed and gathering critical feedback to improve processes and relationships. Preparing and delivering presentations, professional development and instruction to staff. Communicating technical concepts to non-technical audiences. Demonstrate the ability to effectively educate/mentor technology users. Demonstrate the ability to establish and maintain positive, effective working relationships with staff, students, and the community. Demonstrate effective time management, organizational skills, and prioritization of work. Demonstrate the ability to quickly acquire new knowledge regarding technology. Keeping pace with the rapid development of technology, ensuring consistency with the District's technology needs. Maintain updated knowledge of complex hardware, software and educational technologies used within the District. Demonstrate initiative, flexibility, and the ability to work independently. Demonstrate excellent human relations and interpersonal skills. Work with staff to implement technology enhanced curriculum. Assist with vetting new technology. Develop and maintain technical documentation. Participate in strategic, capacity, and performance planning. Assist in the management, coordination and execution of summer technology refresh activities. Innovate by partnering with staff, identifying specific needs and developing unique and sustainable solutions. Research and monitor industry trends, technologies, and standards. Research and recommend new technologies as they emerge. All jobs evolve, hence duties may change as assigned and/or needed

 

Knowledge

In depth knowledge of Microsoft Windows, Chrome OS, and Android OS. Knowledge of hardware, software, printers and other peripheral devices used in the District. Knowledge of telecommunications systems including VoIP. Knowledge of endpoint wireless technologies. Knowledge of educational technologies. Knowledge of professional learning delivery platforms. Knowledge of professional learning content creation and delivery. Knowledge of project management methodologies. Knowledge of technology best practices and standards

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: Analytical Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others'

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

Associate of Science (AS) in computer science or similar IT related field from an accredited college or university; or five years of related experience and/or training; or equivalent combination of education and experience.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should be proficient in the installation, configuration, troubleshooting and maintenance of educational and business technologies; Must also be proficient in using a variety of software and web-based tools and resources. An individual must also be able to learn new computer skills as District technology needs evolve.

 

Certificates, Licenses, Registrations

Possession of a valid driver's license issued by the state of residence. Original Social Security Card. Preferred job-related certifications: Microsoft, Chrome, Android, A+, N+, Project+, Security+

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

 

Physical Demands and Working Conditions:  

Strength: Medium Work − Lifting, carrying, pushing or pulling 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 25-50 pounds.

                     

 

 

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When applying for a position, candidates must meet the minimum qualifications as listed on the appropriate position vacancy announcement.

 

Notice of Non-Discrimination: The Carson City School District does not discriminate against any person on the basis of race, color, national origin, sex, disability, age, or on any other basis protected by state or federal law, and it provides equal access to the Boy Scouts of America and other designated youth groups. The following person has been designated to handle inquiries regarding the District’s non-discrimination policies: Title IX and 504 Coordinator, 1402 W. King Street, Carson City, NV 89703, (775) 283-2130.