Front Desk Night Audit at Umpqua Indian Development Corporation


Category
Business/Strategic Management
Company
Umpqua Indian Development Corporation
Location
Canyonville, OR
Posted
11/20/2018

POSITION PURPOSE:

Responsible for providing exceptional guest service to all resort guests. Handles registration, assigning rooms, check out, and close of day functions including posting room and tax charges reconciling and running required reports.

ESSENTIAL FUNCTIONS:

  • Upholds the resort commitment to exceptional guest service.
  • Is familiar with and can perform all the duties and responsibilities of the reservation agent and front office receptionist.
  • Completes guest transactions by processing payments in cash or credit card.
  • Demonstrates working relationship and communication skills conducive to a professional and friendly work environment with all departments.
  • Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
  • Is familiar with safety and emergency procedures and knows to act upon them.
  • Attends and positively contributes to all regularly scheduled meetings of the front office and reservations staff.
  • Is familiar with and follows proper procedure for noise/disturbance complaints.
  • Post room charges and taxes to guest accounts.
  • Process guest charge slips credit cards and all other charges and credits to guest accounts.
  • Verifies all account postings and balances.
  • Verifies all receptionist work is correct and balanced.
  • Runs preliminary reports.
  • Processes no shows.
  • Processes Close of Day.
  • Prints, sorts, and files back up reports.
  • Runs various close of day and back-up reports.
  • Stocks the front desk supplies.
  • Sorts and files Players Club certificates for the day of arrival.
  • Answers calls for PBX/Reservations.
  • Encourages and demonstrates positive morale characteristics for all front desk and reservation staff.
  • Remains current on all promotions and special events within the hotel and resort.
  •  Ensures front desk and reservation agent’s work in complete and as accurate including the washing of cash variances when possible.
  • Maintains a neat and clean appearance of the front desk and other work areas at all times.
  • Knows and follows the team member guidelines for the UIDC as outlined in the team member handbook ends each shift by passing down pertinent information to oncoming shift lead or auditor.
  • Adheres to all department and resort policies and procedures outlined in the employee handbook.
  • Performs and assists with other duties and responsibilities set forth by the Front Desk Supervisor and General Manager.
  • Provides constructive input to foster process improvement within the department.
  • Maintains confidential information that is received in verbal, written, and electronic media.  Limits access to information on a job-related, need-to-know basis.

QUALIFICATIONS:

  • High School Diploma or GED Certificate required.
  • Must have experience as a Front Desk Reception and/or Night Auditor in the Hospitality Industry required.
  • Experience with Opera preferred.
  • Excellent organizational, verbal, interpersonal, and guest relations skills.
  • Must be able to work the late (graveyard) shift.
  • Intermediate computer skills in Microsoft Word, Excel and Outlook.
  • Able to read and comprehend written instructions.
  • Strong clerical and administrative experience.
  • Ability to handle multiple priorities and tasks at once.
  • 21 years of age or older.
  • Maintain a neat, clean, and well-groomed appearance at all times (specific standards available.


 

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