Human Services Specialist 3 (Benefit and Eligiblity Worker) at State of Oregon

Customer Support/Client Care
State of Oregon
Enterprise, OR


The (DHS)/Self Sufficiency Programs is seeking (1) Benefit and Eligibility Worker to join our team in Enterprise!

What you will be doing
The purpose of the Benefit and Eligibility Worker is to assist the agency mission of poverty prevention and family engagement by accurately determining eligibility for programs provided by Self Sufficiency program which include Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC).  This includes coding the appropriate systems to deliver benefits as determined by the eligibility of the applicant.  This is accomplished by conducting interviews, reviewing verifications and interpreting policy and rules.

What's in it for you:
You will be part of dynamic team charged with determining initial eligibility for TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care. This position interviews applicants in person, by phone, or in applicant's home to gather information needed to assess and determine if there is a need for services and benefits.

These employment opportunities are with the Oregon Department of Human Services/Self Sufficiency Programs. There is ONE, permanent full-time opening in Enterprise (104 Litch St.).  This position are represented by a union.

The Department of Human Services brings together the State's principal human services agencies to serve the vision of safety, health and independence for all Oregonians. DHS has more than 8,000 employees in over 150 local and branch offices, providing direct services to more than 1 million Oregonians each year.
The DHS mission is "To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."

The employee's work is conducted in offices, customers' homes and other program sites. Work can require travel, including overnight. Employee has contact with a range of people including some exhibiting anger and frustration. Customers could be drug or alcohol affected and/or in need of treatment. The employee will exposed to a range of emotionally charged issues and will need to respond professionally, confronting when necessary.

The work schedule for this position will be determined by business need. Also based on business
need, this position may be relocated to other offices or to out stationed sites within the district.

Office environment with heating, ventilation and air conditioning. Limited physical exertion. May
require sitting at a terminal or telephone for prolonged periods of the work day.

This is what you need to qualify:
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of customer, and interpreting and applying the policies, rules, and guidelines that are applicable to the customer's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience). A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

Here are the requested skills  what we are looking for:
  • Skill in interpreting and applying Federal and State rules, regulations, policies, and procedures for government assistance programs.
  • Skill in eliciting information to decide eligibility.
  • Skill in making decisions concerning eligibility for government assistance programs.
    Skill in making decisions and resolving problems using independent judgment.
  • Strong  customer service skills
  • Ability to de-escalate emotionally charged situations.
  • Skill in prioritizing work to accomplish both ongoing and emergent duties.
  • Verbal and written communication with applicants.
  • Skill in working with frequent interruptions.
  • Skill in using and/or operating office equipment (i.e., personal computers, calculators, and computer terminals).
  • Knowledge of community resources serving the needs of agency applicants and clients.
Only candidates who meet the qualifications for this position and with work experience most closely meeting the requested skills of this position will be invited to an interview.

The State of Oregon is implementing a new Human Resource Information System (HRIS), Workday. Workday will provide the latest technology in the areas of recruitment and retention.
Applicant E-Recruit Help and Support: 
This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.
E-Recruit technical support: or call 855-524-5627 (toll free)

Information on Veterans' Preference points:

Questions and inquiries regarding this recruitment may be directed to:
Francisco J. Garibay, Workforce Recruitment Consultant
Please be sure that you include the job post number.DHS will communicate with all applicants via e-mail. 
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
DHS has a commitment to diversity, multiculturalism and community.  We actively engage in recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. The State of Oregon is committed to affirmative action and equal employment opportunities.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday). 

If you need an alternate format of the application or assistance to participate in the hiring process please contact our ADA Office at,
Job Type: Permanent
Location: Enterprise, Oregon
Agency: Human Services-Children, Adults & Families