Human Services Case Manager (Family Coach) at State of Oregon


Category
Medical/Health
Company
State of Oregon
Location
Multiple Locations (as stated in job posting), OR
Posted
11/20/2018
          
DHS18-1948 - 2 Positions - 2 Locations


We Are Hiring
 
Do you desire the ability to impact families in a positive way? Are you the type of employee who is consultative and enjoys being engaged with your clients? If this sounds like you, bring your professional knowledge, excellent communications skills and emotional intelligence to work for the .

We are currently seeking professionals who are critical thinkers, have great communication skills, time-management skills, organizational skills, and excellent problem-solving skills to join our Self-Sufficiency team. 

There are TWO (2) permanent, full-time Human Services Case Manager  (Family Coach) openings.One (1) of these positions will be located at our Oregon City branch office at 315 S Beavercreek Rd, the other ONE (1) will be located at our Clackamas branch office at 16440 SE 82nd Dr.  These positions are represented by a union.

DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

What you will be doing:
The Human Services Case Manager is responsible for providing a person-centered, strength-based practice to assist families. The goal of these services is to transition families to a state of independence in as short a time as possible, diverting initial applicants through effective resource utilization that allows the family to be self sufficient.
 
The Case Manager engages families in achieving self sufficiency by helping them to be aware of family strengths and the positive characteristics they possess. This is done by acknowledging competence at every opportunity for plan successes, and all activities that demonstrate positive movement and progress towards mutually supportable goals.
 
The Case Manager's role is to negotiate a case plan with the customer. This is accomplished by support of customer and family needs, utilizing the array of services and activities found in the community, as well as those provided through the TANF JOBS program, and sustaining the goal of employment. It is essential to have the ability to evaluate employability readiness, make meaningful provider referrals, promote services, and motivate participants toward employment. The Case Manager must develop and maintain a knowledge base of workforce services to meet a person's employment needs regardless of their level of job readiness.
 
The Case Manager assists people, through regular contact, in making positive choices and in cultivating resources for self determination and financial independence by:
  •  Individually assessing a family's circumstances and resources needed.
  • Matching the presenting need with programs and resources.
  • Jointly developing with a participant a case plan to support self sufficiency.
  • Linking the family with other state agencies, community services and resources, and partners and employers by making referrals to access appropriate organizations to meet the family's service needs. At times, more direct intervention may be required.
  • Actively coordinating case management functions with other service providers who may also have an open case plan with the family. The intent would be to develop a single case plan for the participant.
  • Managing the case plan which includes ongoing assessment of progress, needs, and making modifications when appropriate.
  • Advocating for and empowering individuals and their families.
  • Creating, facilitating, and collaborating in the development of workshops for participants.
  • Providing public assistance in a timely and accurate manner necessary to support case plans.
  • Determining financial eligibility for SS program benefits.
Other duties as assigned.

Working Conditions
The employee's work is conducted in offices, and other program sites. Work can require travel, including overnight. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an acceptable, alternate method of transportation. Employee has contact with a range of people, including some who could have mental health concerns as well as those alcohol and drug related issues. At times, customers may exhibit anger and frustration. The employee will be exposed to, and need to deal with, clients experiencing a range of emotionally charged issues. This may require the ability to confront behavior that is potentially detrimental to the customer and others.
 
Job is fast paced with a high volume of client contact, computer data entry, and paperwork.    

We are looking for candidates with a work history that demonstrates skill with the following:
  • Strong assessment and conflict resolution skills
  • Knowledge of Strength Based Practice and
  • Motivational Interviewing.
  • Knowledgeable and sensitive to issues frequently affecting high-risk families such as mental health issues, drug and alcohol abuse, domestic violence, and child abuse and neglect.
  • Knowledge of community resources
  • Experience working objectively and in a supportive and empathetic way with people in crisis and under emotional and financial stress.
  • Experience working in a team environment, including with interdisciplinary teams.
  • Experience interpreting policies, procedures and State and Federal laws and regulations; and in, communicating decisions, rules, regulations, policies, and procedures to clients or customers verbally and in writing.
  • Experience with computer applications such as Microsoft Word, Outlook, Internet Explorer, Microsoft EXCEL, TRACS, Oregon ACCESS or other DHS programs.
  • Possess the ability to communicate effectively with co-workers, customers, and the general public.
  • Experience working with individuals of a diverse population.

This is what you need to qualify:
A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;
OR
A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);
OR
An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);
OR
Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.
Job Type: Permanent
Location: Multiple Locations (as stated in job posting), Oregon
Agency: Human Services-Children, Adults & Families