Summary The Key Holder is responsible for maintaining the core competencies, guidelines, and policies set forth by the company when functioning as the Manager on Duty. The Jo-Ann Key Holder is responsible for:
An exceptional in-store experience and excellent customer service through direct interaction and engagement with customers and team members.
Providing excellent customer service through direct interaction with customers and team members.
Driving sales through superior in-stocks, active selling, and superior customer service.
Be 18 years or older and have a High School Diploma or equivalent, College Degree preferred.
Successfully pass a background check.
Previous supervisory experience in a customer service environment preferred.
Be proficient in the use of computers including basic knowledge of POS system and Windows-based computer applications.
Be available to work a flexible work schedule including days, evenings, weekends, and holidays.
Have a willingness to learn and develop fabric and craft product knowledge.
Have a passion for sewing, crafts, scrapbooking? Team Members receive a discount of 20% off their purchase every day of the year.