On-Call Terminal Attendant - Washington State Ferries at State of Washington

IT/Software Development
State of Washington
Multiple Locations - Western Washington, WA
The Opportunity: 
Washington State Ferries (WSF) is seeking several dedicated, career minded professionals to serve as On-Call Terminal Attendants.  This rewarding career supports the largest ferry system in the United States which provides valuable social and economic services to customers and local communities throughout the Northwest. Our Ferry Terminals are located as far north as Anacortes and as far south as Point Defiance in Tacoma, WA.  
The On-Call Terminal Attendant safely directs passenger, vehicle and bicycle traffic at ferry landings throughout the northwest region. Attendant sells passenger tickets, organizes and directs motor vehicles and bicycles using hand signals and voice commands, and properly distributes vehicle by weight and category to ensure boat loads are balanced.  As a Ticket Seller, you will be responsible for greeting customers at the toll booth in a friendly, professional manner and ensure proper cash handling procedures are utilized to safeguard company assets and funds are balanced at the end of each shift in accordance with established WSDOT-Ferries policies and procedures.  As an Attendant, you will operate vehicle transfer spans and loading ramps, efficiently load and unload vehicles on to the ferry, and strategically place traffic safety cones to ensure passenger safety and security. Attendant will operate a 2-way radio in the performance of assigned duties and communicates directly with the ferries First Mate and Ticket Sellers on load status, potential delays, and priority load requirements. In addition to operating and maintaining ramps, Attendant will operate a bullnose tractor to transfer trash and assist passengers with the removal and relocation of inoperable vehicles in load areas. Attendant will also maintain and clean the service area and bathrooms, replenishes bathroom supplies as needed, empty trash cans in all service areas and operate equipment to spread sand/salt on walkways and parking areas or remove snow to reduce the risk of slips and falls during inclement weather.

Ferries play an essential role in linking overland and maritime highways, but our Terminal employees provide a critical role in creating a positive, memorable experience for the traveling public as they access the largest maritime highway system in the US.   As an On-Call Terminal Attendant, you will work closely with ferry's First Mate and deck crews to safely and efficiently load and unload the vessels and receive daily work assignments from your assigned Terminal Supervisor.  Though you will be assigned a home ferry terminal, you may be assigned to work at any of the sister terminals for an early morning, mid-day or night shift as needed.  Due to the critical nature of our public services, these positions are the core of our work force and we rely on them to enhance the customer experience by greeting customers in a friendly, professional manner and process customers as safely and efficiently as we can while meeting schedule deadlines.  These essential On-Call positions provide back-up for scheduled absences, but are even more critical when it comes to filling last minute staff shortages that require a quick response time.  Potential schedule changes and last minute assignments can be a bit challenging, but working with WSF and our customer service base is one of the most rewarding experience you will ever have and for those of you who choose to transition from an On-Call Attendant to a Permanent WSF career service member you will join an elite group of dedicated individuals who have made customer service their number one priority.       

To apply for this position, you must:
  • Possess a valid Transportation Worker Identification Credential (TWIC) or proof of application prior to January 15, 2019.
  • For additional information on the application process for this credential please click.   You must be in possession of a valid TWIC card before your scheduled interview to be given further consideration. It can take 2-4 weeks to process your application for this identification card, so if you are seriously interested in one of these positions do not delay.
  • Valid Driver's License
  • Attend a mandatory job information session to be conducted the 3rd and 4th week of January 2019.

During the session, you will be provided an overview of the WSF operations and life as an Attendant.  You will also be asked to complete an assessment that will challenge your ability to make sound decisions and manage funds assigned to ticket sellers. The assessment will require you to follow directions, interpret fee charts and use basic math skills to accurately calculate service fees and cash exchanges to ensure account funds are balanced at the end of each shift. 
Anticipated Hire Timelines:
November 16, 2018 through January 11, 2019 – Screening of Applications
Applications received on or before December 31, 2018 will be given first consideration.
January 22-31, 2019 – Mandatory Information Session
Attend one mandatory pre-employment information session, complete the Math assessment, and select an interview date and time. Applicants selected to participate in this process will receive a notice the week of January 14-18, 2019 of available dates, times and locations.  
February 5-8, 2019 and February 12, 2019 – Candidate Interviews
Candidates selected for interview will be notified the end of January or the first week of February of their invitation for a formal interview with the hiring committee. You must be in possession of your TWIC card to participate in the interview. A copy of the TWIC card will be obtained at check-in, so be sure to bring it with you to the interview.

February 2019 – Candidate Screenings
Offers of employment are contingent upon acceptable background checks, professional references, and a Physical Evaluation (medical, vision, hearing, drug, and physical agility testing). Physical Evaluations will be coordinated by WSF and are conducted at US HealthWorks as part of the hiring process.  WSF has a No Tolerance Drug and Alcohol Policy.
March to April 2019 – New Hire Training Course (4 Classes – Two weeks long)
Upon an offer of employment, Candidates that have successfully completed all steps in this hiring process and received clearance from Human Resources will be scheduled for a two-week training session at the WSF Headquarters in Seattle, WA. Upon completion of this training, successful candidates will be assigned to a home terminal where they will receive additional hands-on training and work with their direct supervisor on daily assignments.  Assignments are typically ten (10) hour shifts, four days per week, however; you may be asked to work additional days or hours in an emergency situation.  
IMPORTANT: Please ensure we have a good contact number on file, as well as an email address (if possible), and be sure to check your voice mail and email on a daily basis. If you do not respond in a timely manner, you may be removed from the candidate rosters and the offer of employment withdrawn.  
Duties and Responsibilities:
  • Provide excellent customer service to staff and customers traveling with WSF.
  • Follow WSF policies and procedures to safeguard public assets and ensure safety and security for staff and customers.
  • Remain cognizant of safety and security risks at all times and report safety and security risks to management immediately.
  • Safely and effectively manage traffic flow patterns utilizing proper lane loading and vehicle sequence procedures on ferry boarding apron and parking lanes.
  • Operate and maintain Terminal equipment such as lights, barriers, and ramps and transfer spans and adjust as necessary to accommodate tide changes.
  • Accurately assess and apply transportation fees for vehicle and/or pedestrian tickets, boarding passes, transfers and voucher payments in accordance with published rate schedule and process accurate refunds as needed.
  • Operate a ten-key and terminal computer record transactions, generate revenue and variance reports to balance fund accounts.
  • Utilize proper protocols to ensure working funds, revenues, and ticket stocks are safely secured.
  • During vessel landings, check lines, transfer span height, and general security of the vessel.  
  • Advise Terminal Supervisor and/or Operations in case of emergency.
  • Prepare a daily fund and/or passenger load report for Terminal Supervisor and First Mate.
  • Maintain a clean and orderly toll booth, ticket locker, and cash safe at all times.
  • Perform light maintenance and housekeeping such as cleaning bath rooms and common area, washing windows, changing light bulbs, and lubrication equipment and transfer spans as needed.
  • During inclement weather, load spreader and apply salt/sand to parking lots and walkways to mitigate slips and fall.
  • Other duties as assigned
An ideal candidate for this position will have:
  • Ability to perform repetitive physical tasks and stand for long periods of time, often outdoors and in inclement weather conditions.
  • Ability to read and interpret tide table and Tariff rates sheet (fees schedule).
  • Ability to greet customers in a friendly, professional manner.
  • Ability to travel to various terminal facilities as needed.
  • Ability to learn and abide by all prescribed safety and security procedures and maintain compliance.
  • Physically perform all duties of the job to include the ability to stand and walk for long periods at a time, use both arms and hands to provide hand signals and directions as needed, and occasionally lift and carry up to 50 pounds.
  • Valid unrestricted Driver's License and ability to operate heavy equipment, such as a bullnose tractor and transfer spans.
  • Possess and maintain a valid Transportation Worker Identification Credential (TWIC) card.
  • Excellent communication skills, both written and verbal.
  • Ability to Travel extensively to any WSF terminal.
How to Apply:  Applications for this recruitment will be accepted electronically. If you do not have an account profile, you will need to set one up.  Be sure to attach a copy of your TWIC card or a copy of your application receipt in the "ATTACHMENT" section of the on-line application.
Contact: For inquiries regarding the on-line application process or the status of your application, please contact BuchanC@wsdot.wa.gov.  Reference recruitment number 18DOT-WSF-TERMINALATTENDANT.
For inquiries about the duties and responsibilities of this position, please contact SharpS@wsdot.wa.gov or SharpT@wsdot.wa.gov or oneilk@wsdot.wa.gov  at WSF.  
Employment, Education and Criminal History Verification
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but may be considered in determining the applicant's suitability for the position.

WSDOT is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter. WSDOT does not use the E-Verify system. For more information, please visit .   
Job Type: On-Call
Location: Multiple Locations - Western Washington, Washington
Agency: Dept. of Transportation