Customer Care Representative-18009507 at SCL Health System


Category
Customer Support/Client Care
Company
SCL Health System
Location
Denver/Boulder/Surrounding Areas-Lafayette, CO
Posted
11/20/2018
Customer Care Representative-18009507

You.

You bring your body, mind, heart and spirit to your work as a Customer Care Representative.

You know how to move fast. You know how to stay organized. You know how to have fun.

You’re equally comfortable with customer service and technology.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

Clinical Float/Travel Program is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our clinical float and travel program staff serves in a variety of specialties throughout our hospitals in Colorado and Montana.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Customer Care Representative you need to know how to:

·Utilize Best in the Nation customer service skills

·Respond to all incoming calls to the CCC in a positive and effective manner

·Accurately access SCL Health’s databases to locate patients, doctors and associates and route to correct destination

·Be able to clearly and correctly overhead page announcements as directed

·Page overhead per SCL Health Policies & Procedures

·Page staff and physicians on individual pagers as needed and per procedures

·Monitor various alarms and respond accordingly per policy

·Support Customer Care Specialist in dual emergency situations as needed

·Prepare written reports as needed

·Be able to send out emails timely and correctly

·Record and log all long distance calls

·Monitor weather radio for adverse conditions and report to the Administrator on call or the Hospital Supervisor as needed. Page on-call Hospice nurse as needed

·Act as backup for Hospice after hours and on weekends

·Enter call lists into appropriate database for departments and publish

·Promote mission, vision and values of SCL Health

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

·High School diploma or equivalent, required

·At least one year experience working as a telephone operator, receptionist, or in a professional business environment, required

·Proficiency in office software applications and customized call center applications, required

·Experience working in a healthcare environment, preferred

Your next move.

Now that you know more about being a Customer Care Representative­ on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.


Organization

:Clinical Float Pool/Travel Program

Primary Location

:CO-Denver/Boulder/Surrounding Areas-Lafayette
Department:ESS-Communications

Schedule

:Full-time

Shift

:Variable Shift

Job Posting

:Nov 20, 2018, 7:54:24 PM
FTE:1.0

Administrative and Clerical Support

Recruiter

:Cody Wittman