Customer Service Representative - Volunteers / Guest Services - PRN-18009610 at SCL Health System

Sales/Retail/Business Development
SCL Health System
Billings/Surrounding Areas-Billings, MT
Customer Service Representative - Volunteers / Guest Services - PRN-18009610


You bring your body, mind, heart and spirit to your work as a Customer Service Representative.

You know when to move quickly. When to sit quietly. When to laugh loudly.

You know how to move fast. You know how to stay organized. You know how to have fun.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.


St. Vincent Healthcareis part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 286-bed level II trauma center has provided care in Montana and the surrounding area since 1898, and our 30-clinic network ensures community needs are met. We offer comprehensive, specialty care, including a “hospital within a hospital” specifically for children, and are proud to extend SCL Health’s missions by treating the poor, the vulnerable, our community and each other.

Benefitsare one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.


Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Customer Service Representative, you need to know how to:

·Coordinate day-to-day Guest Service activities including all guest services provided in the Fortin Lobby

·Assist patients/guests/families and staff with guest services including, but not limited to: directions, information, escorts, etc. throughout the campus

·Coordinate the cheer card program, meeting room scheduling, fleet vehicle scheduling, canine visitation, notary services and movie ticket, stamp, massage and gift certificate sales

·Follow up on all concerns and/or complaints with appropriate staff to ensure quick resolution to any problems that may occur

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

·High School Diploma or equivalent

·Minimum of three to five (3-5) years’ experience in the customer service field

·Ability to communicate effectively and diplomatically

·Ability to successfully function in a fast paced, service oriented environment

·Problem solving, group dynamics, and strong organizational skills

·Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position

Your next move.

Now that you know more about being a Customer Service Representative on our team we hope you’ll join us. At St. Vincent Healthcare, you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.


:St. Vincent Healthcare, Billings, MT

Primary Location

:MT-Billings/Surrounding Areas-Billings
Department:SVB-Volunteers Guest Services


:Per Diem/PRN


:Variable Shift

Job Posting

:Nov 14, 2018, 4:46:40 PM

Administrative and Clerical Support


:Lindsay Keller