Job Title:

Job Description

(Note: We are hiring from the entire state, not just one city or region.)

Your future is calling….Answer Now.

We’re Convergys, a leader in customer management.  We make our clients’ (Fortune 500 companies) interactions with their customers smarter, more effective, and more profitable.  We’d like to have the exact same effect on your career.

Exactly what do we do?  We provide excellent customer service on behalf of our clients.  Instead of working in a traditional call center environment, our Convergys Anywhere program hires sales & service agents who work from home.  For example, when you call the customer service department for your cell phone or cable provider, you just might be talking to a Convergys home based customer service & sales agent – answering that call on behalf of one of our clients.  These calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting services etc.  

Why Convergys Anywhere?

We offer paid training and employee benefits too!  You can save a lot of money and time, and often times have less stress, when you work from home.  There is no gas to purchase, windshields to scrape in the winter and bad weather to drive through, clothes to purchase or dry clean, and no lunches, coffee or snacks to purchase daily.

Where Are We Hiring? 

We are currently hiring in 35 states (see full list of locations on our website).

This particular job requisition is only for (South Dakota) residents.  If you are not physically residing in South Dakota, please do not apply to this requisition.  Please visit our website and apply to the appropriate state requisition. 

We have three types of work at home positions that we hire for regularly:  Sales & Service, Customer service and Technical Support Representatives.  Every position we have is centered around providing excellent Customer Service and some positions are more sales or technically focused.  Your answers to the questions during the application process, your qualifications and your experience will all be reviewed as part of the evaluation process to determine which one is the best fit for you.

Minimum Requirements/Additional Info:

High School Diploma or GED and at least one year of customer service experience (One year of sales experience required if you want to be considered for a Sales position). 

• We need you to have your own PC (less than six years old) and high speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. 
• Your monitor will need to be 17” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended, televisions cannot be used as monitors. (External monitors are permitted for laptops with less than 17” screen) 
• A quiet, distraction-free, location in your home to work. 
• A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. 
• An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. 
• A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. 
• We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.
• We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. 
• Schedules vary and will be discussed during the interview. 
• Great benefit options include: medical, dental & vision benefits, and 401K.  We also offer attendance based wage increases, performance bonuses, and some programs include sales incentives. 

Career Framework Role  

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

Disclaimer   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Convergys is an EEO/AA/M/F/Vet/Disability Employer.

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