Print Associate I, Service Delivery Operations at Xerox


Category
IT/Software Development
Company
Xerox
Location
HI, HI
Posted
11/15/2018

Description

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com.
Purpose:
• Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
• The role holder works as part of the service delivery team (Print Operations) that is aligned to one or more customers. He/she will have focus on the following:
• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Supporting the achievement of productivity improvements(KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth(KPI: Further profitable service revenue)

Scope:
Specific:
• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

Primary Responsibilities:
• Responsible for delivering high standards of quality of the finished document
• Ensuring that all equipment used is correctly maintained
• Keeping up-to-date records of all consumables used and ensuring minimum stock levels are maintained
• Adhering to general good housekeeping practices