Under supervision, the Bell Person greets and assists all members, owners, and guests arriving or returning to property; also responsible to assist with luggage to/from suites.
ESSENTIAL JOB FUNCTIONS
Responsible for all luggage during check-in and check-out by loading, unloading, and storing as needed.
Directs all members, owners, and guests to their assigned suite, provides guidance regarding the location of the parking areas, miscellaneous resort amenities.
Distributes all member, owner, and guest deliveries (such as flowers and packages) upon arrival to the resort; logs all items for delivery/delivered in the Bell Person’s log book.
Monitors all parking and surrounding areas. Tags all cars in no parking zone or employee parking in non-designated areas. Maintain all equipment, such as bell carts and club cart.
Assists all members, owners, and guests to and from suites with club cart when necessary (disabled guests in need of assistance, grocery delivery, transportation to buildings from parking areas when raining, etc.).
Maintains lobby and porte-cochere areas to look presentable at all times and to ensure safety of all members, owners, and guests.
Assists with the pick-up and delivery of large items to and from various departments on site.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
High School Diploma or equivalent.
No prior experience or training required.
No supervisory experience required.
This position does not include supervisory responsibilities.
LICENSE & CERTIFICATIONS
This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Ability to maintain extreme confidentiality when deemed necessary.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Must conduct himself/herself in the most consistent professional manner. Must possess effective people skills and display an attitude of cooperation and willingness to assist at all times.
Be a self-starter, with the ability to work unsupervised and manage multiple priorities.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of the organization.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.