Surveillance Officer at Delaware North

Customer Support/Client Care
Delaware North
Cross Lanes, WV 25313
The Opportunity

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.


The Location

Excitement awaits our guests at Mardi Gras Casino & Resort!  We welcome our guests with service that’s unforgettable. Whether dining in our French Quarter or The First Turn, taking in a getaway in one of our 150 rooms, or experiencing the excitement of our gaming floor, Mardi Gras Casino & Resort is conveniently located to serve thousands of people year round! Our Casino is open 24 hours a day, 7 days week, 365 days a year!


The Opportunity

Mardi Gras Casino & Resort is hiring a full time surveillance operator.  We are looking for someone that has attention to detail and is ready to join our team! Please see below for additional information regarding this position.

Job Description:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Must be vigilant in observing all areas of the casino and report all procedural infractions and criminal activity to the appropriate person/department.
  • Maintains cleanliness of work stations and equipment.
  • Performs close watch duties as assigned.
  • Maintains familiarity with gaming law, regulations, company policies and procedures.
  • Receives on-the-job training.
  • Must be diligent in monitoring all company assets as well as monitoring all employees for procedural violations.
  • Must maintain up-to-date working knowledge of procedures and policies for all departments.
  • Observe and report all violations of department procedures by observing and reporting any failure to comply with company policy.
  • Maintain up to the minute, detailed, and accurate logs.
  • All other duties assigned.
  • Basic computer skills and knowledge.
  • High speed typing ability.
  • Ability to work in a high stress environment.
  • Exceptional multitasking abilities.
  • Ability to write detailed and accurate reports.
  • Good eye-to-hand coordination.
  • Specific vision abilities include close vision, color vision, and ability to adjust focus.
  • The ability to hear and understand multiple radio broadcasts with or without utilizing headsets.
  • Working knowledge of, and the ability to operate, various base station and handheld radios.
  • Must be able to work effectively in a team environment.
  • Must have excellent verbal and written communication skills.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Must be able to obtain a WV lottery license.
  • Must be 21 or older.